iMechanic: We Repair it All - West Lafayette, Indiana

Michael Leach

Tried to use them, but closed when I got there at 6 pm on a Friday. Hours online and on the door were till 7 pm. Always liked the one in Lafayette till it closed down.

Ken

Needed an upgrade to my laptop's ssd storage. Took more than a week to get the part, but once the part had come, they finished the work really quickly.

Re-rating this experience to a 1 star. Today, my windows stopped recognizing my d drive entirely, and I had to open it up to see what was wrong. Tape everywhere, no screws, no proper connections. Fixed it myself, and didn't have to pay 75 dollars for installation this time.

John C

Tyler i want to thank you soo much for repairing my phone I can’t believe The great customer service you guys have I recommend anyone from around the world to stop by if you are in the Indiana area this is the best place to go too west Lafayette 235 e state st and ask for Tyler I’m am a very happy customer my phone was smashed and he was able to fix my screen I recently lost my baby brother and mother all I had was pics in videos of them in this phone I thought I lost it all well he sure did fix my screen guys my day can’t get any better again Tyler thank you thank you and thank you again

Xander

I took my Google Pixel 7 Pro in to get a cracked screen/cracked back glass replacement. This ended up costing me a little under $600!! Still, the phone was relatively new at this point and I just wanted my phone to be in new condition again and regretfully paid it. They were initially extremely nice and willing to help. I had gotten my Pixel 4 XL fixed by them in the past and it was a great experience. However, this time, it was a totally different story. I was told that I could have the screen replaced with the under-the-screen fingerprint sensor still working for an additional charge vs. no fingerprint sensor. I chose to pay extra to keep the fingerprint sensor working. I got my phone back for the first time, and the screen looked great at first but the fingerprint sensor still didn't work. back glass still was not repaired because we were waiting on a part. I was told I would get a call when the part arrived. The call came and so I took it in to get the back glass replaced. I come back a couple hours later and they had CRACKED the NEW back glass! And they (LITERALLY) put a BAND-AID over the crack!!! I was willing to look past this as they had volunteered to throw back $50 and replace the part once the new back glass came in. Very soon after taking it home the screen developed dead pixels! I wait to say something as I am taking it back to replace the back glass (again) anyway, right? Well, I wait 2 months to "hear something" from them when the NEW back glass comes in. Never heard anything. Turns out they had e-mailed me a singular time and it went straight to my spam folder. Seriously? No call, no text? I had called multiple times but they are TERRIBLE at answering the phone. Either way, I show up and they act friendly again and they are willing to give me the back glass. I tell them the problems with the dead pixels on the screen and that the fingerprint sensor still isn't working. The guy (the manager) has the nerve to call it my fault and says he can't do anything about it. At this point he was just flat out refusing to fix the screen as I had paid (again, OVER $500) to do. So I asked that he please replace the back glass. I come back a couple hours later and... yup, the back glass had been replaced. But there is glue underneath the back glass. Not even a small amount, like a lot to where it ruins the appearance of the phone. I am furious. I ask for the refund he had promised. He LITERALLY says that I am MAKING THIS UP!! I pressed on and he threw me $50 on the way out. Well I NEED my phone fixed and/or NEED my money back. As of right now I am out all of my money and my phone still has a damaged screen, fingerprint sensor does not work, and my back glass needs properly put on.

I am very sorry for the book but this has been the most frustrating customer experience I've ever had. I literally just feel scammed. I have worked in customer service since my very first job, and still to this day. And I have never treated anyone like this.

Dominik Sloup

I recently had to get my Macbook fixed due to a bad water spill. Tyler was very professional and quick to communicate progress. Macbook came in a condition that was way better than I ever hoped for, in a timely manner and a very reasonable price. Could not reccomend this service more.

Eric Lee

Repair for a back camera and flash. Low price and quick service, but camera quality is so low that it's unusable for anything involving text. Would be 4 or 5 stars if camera was good

Hilary Lakin

I'm unsure what happened here. I made an appointment for 10am 5/3. Showed up, their open sign was lit up, but no one was there. Waited 25 minutes, called 4 times. No one picked up or showed up. Unprofessional and disappointing.

Kousthub Sarma

Just went down today with a liquid damage on my Mac. Got done super quickly. Best part is I didn't get charged since there wasn't any replacements. Super nice guy, gave it a free checkup and explained it to me as well!!!