Hertz Car Rental - Miami Beach, Florida

Christian Kuntscher

Unfreundlich und unzuverlässig. Hatten für einen Tagesausflug einen Mietwagen reserviert und wollten diesen um 9.00 Uhr abholen. Die "Servicekraft" von Thrifty teilte uns auf unfreundlichste Art mit, dass dieser Wagen erst um die Mittagszeit verfügbar ist. Wir können aber gerne solange warten. Auf die Aussage, dass wir dann den Wagen nicht brauchen, sagte die Dame nur, dass wir ja gerne in der Zentrale anrufen können und die Reservierung dort stornieren lassen sollen. Sie könne da nichts für uns machen. Beim Kunden nach uns trat exakt das gleiche Problem auf. Nie wieder!

Andreas von Schassen

Haben spontan einen Wagen gebucht, hat alles zusammen vielleicht 10min gedauert. Sheila war sehr nett und hilfsbereit. Und ohne dieses Anschwatzen von Zusatzversicherungen etc.

Marino Cappellin

Sehr gute Car Rental in Miami Beach.
Speditiv und unkompliziert?

Anny D.

Unfreundlich! Lange Wartezeit.

Vilma Residence

Picked up car and suspected that there was a strange smell. Manger convinced me it was nothing. Picked up the family they immediately confirmed the car smelled like urine. I immediately called the location: 216 16th Miami. Manger of Thrifty / Dollar LUIS SALOMON did nothing and refused to acknowledge the issue.

I returned the vehicle. I was charged for a single day rental even though the car was returned within 25min (driven 4miles) of being picked up - see attached photo of receipt.

The manager also charged a $25 early return fee. LUIS SALOMON Became combative I had to call the police to address his behaviour.

Rental contract number RR 982383640

This was surprisingly the manager of the location. Thirty / Dollar do better when hiring managers that represent you to the public

Police arrived and questioned the manger in regards to the smell. The manger claimed that the smell was from the cleaner used to sanitize the car. Conveniently the manager was not able to produce the cleaner for the officer to confirm the bogus claim.

Do not use this location. Trust the Google reviews provided.

-Photos of vehicles attached
-Receipt
-Photo of officer’s note pad with managers name.

Ivan Karev

This location has been CLOSED since September 2023!
The website continues to accept the bookings for this location, and you will not receive any notification your booking has been canceled.

The Herz office (3801 Collinv AV) advertised on door notice is the reference of unprofessionalism: the clerk was not exhibiting a courteous, conscientious not even be able to provide a phone number of the remaining Dollar Airport office, he become agressivee after I've asked his name.

I kindly advise you to avoid both places.

jie yang

I had an online reservation last month with DOLLAR. When I came to that location to pick the car up, they told me that they didn't have a car. Because of the unexpected delayed return and extended rental.
Also, they said refer to their Terms & Conditions posted online which state that a reservation is not a contractual agreement. And their Terms also state that they cannot guarantee vehicles available due to late returns, extended rentals or damaged vehicles.
What a ridiculous explanation. This is an abnormal way to solve the issue in this country. For example, if hotels and airlines overbooked they solve the issue with a sincere attitude.

But "DOLLAR" NOT

Quintia Whitehead

Please beware of this place. Safety is my number one priority. I was doing expections on the 2018 vehicle that I was renting when I open the hood of the car I noticed the front bumper had no screws, all four of the screws were missing I brought it to Jim the manager of this location attention. He got upset with me and cancel my car rental reservation. Customer service is terrible at this location. I took pictures of the missing screws from the bumper.