Ascott Orchard Singapore - Singapur

pernsteinerstephanie

Die Zimmer sind ein Traum. Das Zimmer war sauber. Wir hatten einen schönen Blick auf Singapur. Das Personal war freundlich. Das Frühstück war gut.Es ist gleich bei der Orchard Road. Wir waren sehr zufrieden.

Jean-Marc Sautebin

Gut und optimaler Standort

Anamika Dudeja

This is a lovely property in the centre of Orchard road. We stayed in the two bedroom apartment and were impressed by the service. We were there for 10 days and did some bit of cooking as they have a functional kitchen. It has Cafe Kith at level 1 which serves breakfast buffet for guests. Other amenities like gym and pool are at level 4.

Nathan Nathan

I am at room 09072 and the door can’t be open and I am waiting for it to be fixed at 10 pm for almost 1 hour and no one seam to be able to fix it, I have kids and I am just waiting at the 2nd floor without any proper explanation, horrible service

Biggest joke, safety lock opening key expired, so imagine if you have important medications in the room, your health will be in serious danger, I really hope the relevant authorities in Singapore will look into this matter seriously, it’s a real risk.

It’s 2 hours and I am still waiting and my kids are not being able to go to sleep.

Managers all on leave and no one senior enough can attend to us

Majed AS

Excellent experience when I stayed there for almost 2 months! This hotel provides a home away from home, and understands the value of building relationships with customers rather than treating customers as individual transactions.
Beyond the excellent location (near Orchard rd's shopping/dining), it had accessible parking, nice amenities, and wonderful customer service). Despite having already checked out for a while, the hotel received an unexpected parcel intended for me and the hotel staff graciously notified me via email to arrange pickup. I truly appreciate the overall experience and I look forward to staying at another Ascott.

Mel L

As someone who’s no stranger to 5-star hotels, I can confidently say that many 5-star properties in Singapore, despite offering excellent facilities, often fall short when it comes to service. While the physical amenities may deserve the 5-star rating, the service often feels like 2-3 stars.||That’s why, during my first stay at Ascott Orchard Singapore, I wasn’t expecting much. However, I was delightfully surprised and thoroughly impressed by the outstanding service I received. From the warm smiles and friendly greetings to the helpfulness via WhatsApp, the hospitality here stands out as the best I’ve experienced in Singapore. This level of service is what we should expect from a 5-star property, but unfortunately, it’s all too rare in Singapore.||I had intended to share this feedback on Expedia, but due to a glitch in their system, my rating was posted before I could complete my review, and I couldn’t edit it afterward.||Kudos to the entire team at Ascott Orchard for delivering such an exceptional experience. I’ll definitely be back soon!

shrutishah002

It was a good hotel, staff is nice. Location is excellent. Their breakfast is very basic. Not many vegetarian options. Service is good. Since we are into luxury hotels wouldn’t rate this the best for the price they charge.they can do better.

Trip.com Member

Always a great time staying in Ascott. There’s a bridge linked to paragon, so we can go to the shopping center with no ease even it’s raining outside. The room is very clean and tidy, cleaners, bellboy, and all the checkin staffs are very helpful and friendly. I’d recommend this hotel especially if you’re traveling with kids and elders.